In our newsletter we inform you about our products and trends - of course this service is for free.

By subscribing to our newsletter you will receive the newest information about our products and promotions. So you can reserve your favored item, before anyone else can see it.

You can subscribe to our newsletter via our "newsletter-sign-up" (on our welcome page) with your E-Mail address. Alternatively you can subscribe in your account by choosing "general subscription" under "my newsletters" in your customer settings.

In case you would like to sign off from our newsletter please inform us via e-mail at customercare@principedibologna.it or use the sign-off-link at the end of the newsletter.

Yes, sure. Our Customer Service are happy to assist you with every question.

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. We’re really try to be quick at packing your order which means we might not be able to make any changes once you’ve placed it.

If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.

Please be aware that once your order has been dispatched, we cannot modify your order.

We do not offer exchanges as we cannot guarantee the availability of item(s) upon arrival of your return package.

However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead.

We have multiple delivery partners offering the best service and convenience to our customers.

We currently use GLS company as our courier partner across Italy, DPD and UPS as our courier across the rest of the another countries. More information about courier service partners are placed in delivery terms.

We can offer delivery to: Italy, Austria, Belgium, Netherland, Luxemburg, France, Germany, Finland, Denmark, Spain, Portugal, Croatia, Poland, Czech Republic, Hungary, Poland, Slovenia, Bulgaria, Estonia, Ireland, Latvia, Lithuania, Romania, Slovakia, Sweden, Greece, Norway, Switzerland, Andorra, Liechtenstein, Albania, Bosnia and Herzegovina, Gibraltar, Greenland, Iceland, Faroe Islands, Macedonia, Montenegro, Serbia, Ukraine, Principality of Monaco, Cyprus, Malta.

The Company strives to send the products within 1 to 3 working days after confirming the order. Delivery terms depend on delivery location. We deliver with GLS company which can take up 1-5 working days, UPS company which can take up 3-4 working days and DPD company can take up 2-5 working days. More information about terms of delivery are placed in delivery terms.

You will receive a unique tracking number via email so you can check the current status of your shipment.

The shipping costs depend on the selected country and weight of the parcel. You'll see the delivery fee at the checkout.

Unfortunately, not now. We can offer next day delivery in Italy.

In case we cannot meet you in person, when we are trying to deliver your order, our suppliers will try to meet you twice more time. If the last try to deliver won’t be successful, order will be cancelled.

Local sales tax will be charged on all orders at checkout in selected states where applicable.

Our customers can choose between the following payment methods:

• - Credit card (Master Card, VISA, American Express, Union Pay)
• - ApplePay and GooglePay

Also in nearest time you will see PayPal and Klarna as a payment methods.

Generally we charge your order immediately after the order has been placed.

For your safety we use a very reliable system that prevents any cyber attacks. If your payment was delayed please try again with another card.

Yes, all our prices include VAT (varies in countries).

If you wish to return the goods, please send the parcel with goods and filled return form to our Warehouse address within 14 days after you received the order. This 14 day period starts after the day when you have received the order.

Returns outside the timeframe specified may be accepted at our discretion. Before your order is shipped to you, each item undergoes a quality check process by our team of experienced quality checkers and packers.

All products must be returned unworn, unwashed and in intact state with all protective materials in place, as well as all attached Principe di Bologna and brand tags. A return includes all packaging, accessories, authenticity cards, and dust bags.

If you receive an item which is damaged or defective please contact our Customer Care Team immediately.

Before your order is shipped to you, each item undergoes a quality check process by our team of experienced quality checkers and packers.

Please send us information into our email customercare@principedibologna.it and we’ll check it. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident or your own misuse- will not be considered faulty. If the faulty will be confirmed we will refund all delivery costs and taxes.

Depending on the payment method selected, you will see the amount credited to your bank account in the next few days. This period varies according to each bank. But we can guarantee refund within 14 days from the date when your return is registered at our warehouse. The refund will be made back on to the payment method you used for your order.

At Principe di Bologna we are proud ourselves to sell premium products that have been carefully checked before we send them to you. Also we worked hard to provide to our customers right sizing information. .

The original delivery cost will be included to your refund only if our specialists confirm the faulty or defects. In another case delivery cost won’t be included.

The Principe di Bologna style is a harmonious interpretation of the workmanship, a large assortment of the models are made in Italy of premium quality materials, and the seasonal trends.

The perfect quality and appearance of the goods are the only priority and a matter of honor for the Principe di Bologna brand. Such dedication to principles and professionalism brought the brand a well-deserved fame, which made it possible to expand the range and produce collections of both men's and women's shoes.

We can guarantee authentic of all our products.

To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need.

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.