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10% OFF ON FIRST ORDER WITH PROMО CODE CIAO
Customer care
Delivery
Delivery country:
  • Delivery methods
  • Region
  • Delivery time
  • Less than 1 kg
  • Less than 2 kg
  • Less than 3 kg
  • Less than 5 kg
  • Less than 10 kg
Delivery methods
Region
Delivery time
Less than 1 kg
Less than 2 kg
Less than 3 kg
Less than 5 kg
Less than 10 kg
Our delivery options may vary and depend on delivery location. View what's currently available at checkout.
We currently use GLS as our courier partner across Italy, DPD and UPS as our courier across the rest of the another countries. More information about courier service partners are placed below in the table.
The Company strives to send the products within 1 to 3 working days after confirming the order, but guarantees that the order will be shipped within 7 days at the latest unless a longer period was agreed upon. As soon as the products are sent, you are informed thereof by e-mail. This e-mail includes a ‘track and trace code’.
Depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return.
You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, courier will make two more attempts to deliver your purchase.
Shipping costs

The shipping costs depend on the selected country and weight of the parcel. The amount of these costs will be displayed when placing your order. Please see information below.
Please note: All orders shipped outside of Europe are subject to import fees. The recipient is liable for all import duties, customs, and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.